Monthly archives "September 2015"

Tips to Avoid to Top Telecom Expense Management Difficulties

Sandra Miller

Due to the inefficient processes that are used to handle the telecom expenses, more than 70 percent of the SMBs are surrendering opportunities to minimize the expenses by 25 percent on an average. The challenge in this is your company is struggling to manage the telecom and internet service expenses across different locations with multiple carriers. The solution to this issue is TEM (Telecom Expense Management) that is one of the most efficient ways that a small or medium business can make use of to potentially cut thousands of dollars that are wasted in data, voice, and internet expenses that are incurred from over-billing, outmoded processes and inefficient spending.

The effective TEM technique will decrease the telecom spend, increase the funds available for IT investment and enhance the bottom line efficiency. Many organizations have not taken this initial step that is aimed to cut the cost that will impact their business significantly. In this content, you will find the most common difficulties that you need to avoid in TEM. This is the practice of handling all the telecom expenses from usage, cost allocation, and telecom invoices. By gaining better control over the telecom expenses, you will minimize the spending on the telecom services as well as the operation costs that are associated with managing the same.

Telecom Expense Management offers a direct financial advantage. The spending for voice, data, and the internet has become highly complicated to handle, and it has grown to represent 3 percent to 4 percent of revenues. With proper implementation of TEM, SMBs will witness immediate savings and also generate ongoing operational advantages that will continue to pay off in the long run.

Most SMBs waste huge amount of money by not handling their telecom spends in a centralized and standardized manner. With the complex billing of the services, and confusing contracts, TEM is hard to manage. Here are the top TEM difficulties that you should handle.

Inaccurate telecom inventory: The lack of an accurate inventory is the major obstacle to handling the telecom expenses. The telecom inventory is a target that involves a frequent move, add, change and disconnect activity that should be reconciled with actual billing. A service disconnect billing is not removed from the invoices, and this causes overspending. There can be errors in the timing of a bill for when a specific service has been disconnected, changed or added. Incorrect pricing might be applied to the new services. Knowing your inventory and validating it automatically is important. The telecom expense inventory has to be stored in a place so that the true process efficient, reporting consistency and expense validation are with you.

Disconnected telecom data or functional groups: Various functional groups do not understand how the telecom expense activities will impact others. The procurement might negotiate contracts with the least priced provider, but the service or billing might be poor. The groups that are in charge of validating the charges might find that they can attain better results only if they submit the disputes before the bill is paid. There are opportunities to partner with the procurement to secure great results when the negotiations take place between the audit group and carriers. By leveraging the entire volume of telecom spending of the organization, one can secure better results.

Labor intensive telecom invoice processing: The enterprises and SMBs might not be capable of avoiding the bills that they get in paper format, but minimizing the time that is spent on the labor intensive activities can save a lot. The manual paper bill processes can be teamed with automated electronic billing to improve the accuracy of data that is entered into the system.

Manual telecom invoice validation: The billing errors happen as telecom services include complex charges of the invoices that the enterprise receive. These charges include the tangible assets with decentralized inventory that is spread over several locations as well as intangible services. The manual validations are common, but errors slip without notice. The error ranges from high volume and low dollar value to expensive data items. This has resulted in the organizations to proactively validate and determine the billing errors.

How Telecom Billing Software Helps the Telecom Companies

Sandra Miller

Any businesses that use telecommunication will seriously think of controlling or measuring call usages. For a telecommunication company that deals in providing telephone services to a wide range of customers has huge responsibility in measuring the call usages and call charges of the different customers. Billing the customer is a critical activity for any telecom company. It is very important to bill the call charges of the customers accurately. Charging less leads to loss and charging higher will result in customer dissatisfaction.

In recent days, companies are relying on telecom software for various reasons. This software is not so expensive and relatively affordable. This software can be customized according to the needs of the company. For instance, each telecom company would charge customer differently and will have different plans. In such case, the telecom companies can customize the software according to their billing requirements. The billing software keeps on running to track and calculate the cost in a real time basis.

Other companies that have been using many telephone lines within the premises have benefitted a lot by using this software. This software helps the companies to measure the calls used by different employees and helps to see whether any unnecessary telephone expenditures are happening. A single error in the billing process can cause lots of loss to the company in terms of money and customer satisfaction.

Telecom billing software creates a highly error free billing and helps the companies to reduce the manpower. These kinds of software are more secure that only authorized person can be made to access the software and details. Wireless phone industry is the major industry that has been using the billing software widely.

Some billing software is hardware installed, while some are cloud based. Companies can choose the type of software according to its requirements and specifications. You can read the reviews about the software on the Internet.